Privacy Statement

Socierge Privacy Notice 

Socierge respects your privacy and is committed to protecting your personal data. This privacy notice sets out how we collect and use the personal data you provide to us via this website, www.socierge.co.uk( our "site) and any other services we provide to you. It'll also tell you about your privacy rights and how certain laws may apply to you. 

If you have any queries about this notice or how we use your personal information, please contact us at privacy@socierge.co.uk

About Us

Our services are operated by Socierge Ltd ( "Socierge", "Us", "We" or "Our") 

Socierge is a limited company registered in England & Wales with company number 13652175, and with its registered office at 71 - 75 Shelton St, London, WC2H 9JQ. Socierge is the data controller of any data you provide to us via our services. If you have any queries about this notice or how we use your personal information, please contact us at privacy@socierge.co.uk

What personal data do we collect via the Services? 

'Personal data' means any data which can be associated with you as an individual, either directly or indirectly. We collect different information depending on how you use our services when you interact with us.

The personal data we collect via the Services may include:

  • Identity information, such as your name, age, driving licence, passport information and birthday (please see below for information on how and why we collect this information).
  • Contact data, such as your address and email and telephone details.
  • Usage data, which includes information about how you use the Services (including any bookings, reservations or other services we have provided to you, and our conversations with you), and your location.
  • Payment and transaction information, including your booking history, and certain other information associated with your payments.
  • Technical data, such as the device you are using to access our Services, your unique device ID, your internet protocol (IP), browser type and version, time zone and location, display settings, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Services.
  • Marketing and communications data, including any communications we may receive from you, and your preferences in receiving notifications, marketing and other communications from us.

We do not ask you for 'special categories' of personal data, such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or health information. However, if you choose to provide us with this information, and provide us with your explicit consent, we may retain it. We do not collect data about actual or alleged criminal offences.

How and why we use personal data 

We will only use your information where:

a) We need the information to fulfill our contract with you

If we have entered into a contract to provide you with our Services, we will need your personal data in order to do so. The personal data that we use will depend on the service(s) we have agreed. For example:

  • We will use your contact details so that we can communicate with you about the Services we provide, to facilitate providing our Services to you and, and to respond to any requests, queries, issues or concerns you may have.
  • If you ask us to book certain forms of travel on your behalf, we will need your driving licence and/or passport details in order to do so.
  • We will use your technical information to ensure that our Services display and function correctly on your device.
  • We will use your identity, contact, log-in and usage data to customise our Services to you.
  • We (and our service providers) will need your payment information to facilitate any payments you authorise. For further information about this, please see Section 6 ('How we share your data' section) below.
  • To provide you with membership rewards and incentives.

b) We have a legitimate interest (reasonable business purpose) in doing so

We will use your information for our legitimate business reasons where our doing so will not unduly affect your rights.

We will use your identity, contact and usage information to keep our records up to date.

We will use your technical, location and usage information to:

  • provide and make improvements to our Services, system maintenance, support, reporting and hosting of data, and troubleshooting;
  • ensure that our Services are secure;
  • analyse how users interact with our Services; and
  • develop new products and services.

We may also use any or all of the information above to administer and manage our business in general, to detect and prevent misuse of our Services (including fraud and unauthorised payments), and to enforce our Terms and Conditions or any other contract to which we may be a party. If you feel that your interests and fundamental rights outweigh our business purposes, and that we should therefore stop processing your data, please let us know.

c) You have given us your consent

If you sign up to our mailing lists, we will send you updates and marketing information that you have consented to receive. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by emailing us at EMAIL

We will only ever store any 'special categories' of data when you have provided us with your explicit consent to this.

We will only ever use your exact location data if you have given us your express consent to this. Likewise, we may need your contact, identity, technical and/or usage information to respond to a question you have asked us.

) We need to comply with a legal or regulatory obligation

In certain circumstances, we may need to retain or use your personal data to comply with regulations and/or the law.

5. Children

Our Services are not intended to be used by any child under the age of 18. Please do not provide us with any personal data relating to children under the age of 18 unless you are their legal guardian.

6. How we share personal data

We will share your data:

a) With our trusted third party service providers

These include:

  • When you request Services that will be fulfilled by a third party (such as a restaurant, theatre or hotel, for example), we will share your details with that third party (our "Suppliers"). We will only disclose your information to Suppliers the extent necessary for the Service(s) you have requested. This will typically include your identity and contact information.
  • We share certain information with our information technology providers, such as website and mailing list hosts.
  • We may also share data with analysts, consultants and other professional advisors whom we retain for advice in respect of our business operations.

We will only disclose your data to third party service providers under terms of confidentiality, and they will only use your personal data for the purposes stated in this notice.

As noted above, we do not share your payment information with our payment processors - instead, you provide it to them direct. We use Shopify Payments. For information about how they use your personal data, please see their privacy notices at https://www.shopify.com/legal/privacy/customers . The only exception to this is if we suspect that your account is being misused, in which case we may discuss certain aspects of your transaction history and/or identity details with our payment processors.

We will also share your information with other third parties and suppliers, but only if you ask us to do so (for example, if you ask us to make a booking on your behalf).

b) With other members of our Services

Where we provide the functionality, you may choose to share some of your profile information with other members of the Services. We will never make your profile visible to other members without your express consent.

d) If you choose to share it via social media

Where we provide the functionality, you may choose to share some of your information from our Services with your friends, followers or contacts on social media.

Your personal data may be disclosed or transferred to potential or actual buyers of, investors into or lenders to our business or any of our assets, or any of the advisors or representatives of the above. If so, we will ensure that appropriate confidentiality terms are in place.

On rare occasions, we may share personal data when we believe it is necessary to comply with the law, regulation or legal request (including a court order or government inquiry); to enforce or apply our terms of use or other agreements; in the context of a business reorganisation or restructuring exercise; or to protect the rights, property, or safety of our business, our employees, our users, or others.

8. Data security

The safety of your personal data is of paramount important to us, and we use various technical and organisational measures to ensure that your data is secure.

However no transmission of information via the Internet or electronic storage is ever completely secure. Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot guarantee the security of your data.

9. How long we keep personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

To obtain further information about how long we retain your personal data, please contact us privacy@socierge.co.uk

10. Third party links

Our Service may contain links to third party sites whose information practices may be different than ours. Please consult all third party sites' privacy notices, as we have no control over information that is submitted to, or collected by, third parties.

11. Your rights

You have the right to:

  • require us to rectify the personal data we hold about you, where that data is incorrect;
  • require that we restrict the processing of your personal information in certain circumstances;
  • request access to the personal data that we hold about you;
  • require that, in certain circumstances, we delete the personal information we hold about you;
  • require that we provide you with the information that we hold about you in a structured, commonly used and machine-readable format; and/or
  • withdraw your consent to our using your data for marketing purposes at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office, which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, be grateful if you would contact us in the first instance so we can endeavour to deal with your concerns directly.

If you wish to exercise any of these rights, please contact us at privacy@socierge.co.uk

To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Changes to this notice or your data

We may amend or modify this privacy notice from time to time. We will post any revised notice on this site and on our app, and if the changes are significant, we will notify you by email.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This privacy notice was last updated on 21st January 2022.